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Frequently Asked Questions

Are your emeralds genuine natural emeralds?

Yes, all our emeralds are genuine natural emeralds. We do NOT work with synthetic, lab created or imitation emeralds.

Where are your emeralds coming from?

Colombia, South America. All our emeralds are mined in the state of Boyaca (Colombia) and they are coming from the mines of Muzo, Coscuez, Chivor and La Pita.

It is your jewelry certified?

Yes, all our pieces are delivered with their certification letter with all the information of the emeralds on it. You will find from the specific information like carat weight, measurements, origin…etc., to the technical information like scales for tonal grade, color saturation, clarity…etc.

Do you ship outside of USA?

Yes. Our pieces are delivered by the US Postal Service through your local post office. We will let you know the tracking numbers and all the delivery details as soon as we get them available and after you place the order.

Do you offer a layaway plan or any credit on purchases?

Yes we do, please feel free to contact us for all the details.

Do you have a return policy for custom orders? 

Yes we do. You can have any of our pieces for 10 days and if you are not happy with it you can send it back and we will refund 100% of your money; no fees or charges. 

All returns must be unused, undamaged, in perfect conditions with original receipt and Certification Letter. Please contact us before you send back any piece to give you special instructions for mailing the package.